Get 24/7 support for your business with GitHub Premium Support
Protect your business and manage IT health with a comprehensive support plan.
Drive operational efficiency and boost uptime with dedicated GitHub experts.
Empower your team and meet your goals with the resources to maximize your investment.
Already an existing customer?
Upgrade to GitHub Premium Support to drive impact quickly.
- Experience faster responses 24/7 to maximize your uptime
- Receive expert support in one central location
- Get a dedicated engineer who knows your account
Get GitHub Premium Support with your Microsoft Unified Support plan.
- Provide your team with convenient, self-service tools
- Ensure the reliability of your environment
- Accelerate your goals with best-in-class support
Why choose GitHub Premium Support?
At TSIA, we're seeing technology leaders take an active role in helping their customers adopt new technologies. GitHub is demonstrating a thoughtful, deliberate approach to creating compelling service offerings.
With three tiers of service options, GitHub Premium Support provides customers with smart services at the right time to drive business goals, while simplifying customer choice and allowing for service expansion as needed.
Hal Stanley // VP Service Offer Management Research & Advisory, TSIA
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See what customers are saying about GitHub Premium Support
Our support engineer was very helpful in pointing me to the exact resource I needed in minutes.
The support agent took care of the request with a great sense of urgency and addressed the issue well.
I'd like to applaud our engineer for how he exceptionally responded to our query. This ticket was not a simple, one-answer investigation and I was very happy with how he explored multiple angles to investigate.
Our engineer was super helpful and spot on with figuring out the problem. The steps he suggested helped me figure out the problem quickly. Kudos!
Meet your dedicated GitHub Premium Support team
Premium Support Engineers
Premium Support Engineers, available only for GitHub Premium Support customers, are dedicated resources who manage and coordinate your entire GitHub Premium Support experience.
Support Incident Coordinators
Support Incident Coordinators are responsible for any major incident management, from initiation until resolution, and are available to you 24/7.
Customer Reliability Engineers (CREs)
Customer Reliability Engineers (CREs), available only for GitHub Premium Plus Support customers, know your customer account in detail and can provide answers faster than Premium Support Engineers.
Frequently asked questions
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